Website with CRM and Customer Dashboard

Our Work: Enhancing Digital Operations for Skarn Associates

Project Overview

Blumac Digital is delighted to present our work with Skarn Associates, where we developed a comprehensive digital solution to streamline their content management and customer interactions. This project included the creation of a fully content-managed frontend website and a sophisticated backend dashboard system. Here’s a detailed look at how we improved Skarn Associates' digital infrastructure.

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Content Managed Frontend Website

We designed and developed a user-friendly, content-managed frontend website for Skarn Associates. This website not only showcases their products and services but also provides a secure login area for customers. Key features of the website include:

• Customer Login Portal:
  Customers can log in to view products and data they have purchased or subscribed to, ensuring easy access to relevant information.
• Content Management System:
  Skarn Associates' staff can easily update website content, including product details, news, and events, ensuring the site remains current and engaging.

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Comprehensive Backend Dashboard System

The backbone of this project is the backend dashboard system, a powerful tool designed to streamline content management and customer relations for Skarn Associates. Here’s a closer look at its key features:

• Content Management:
  The dashboard allows Skarn Associates' staff to effortlessly manage website content, ensuring that product listings, events, and other information are always up to date.
• Event Management:
  Staff can add and manage events directly through the dashboard, promoting upcoming activities and keeping customers informed.
• Staff Profile Management:
  The system enables the management of staff profiles, allowing Skarn Associates to highlight their team’s expertise and credentials.
• Customer Access Management:
  The dashboard facilitates the management of customer access to products. Staff can control which customers and associated users (within their CRM system) have access to specific products and data, ensuring secure and personalised user experiences.
• Integration with Zoho CRM:
  The system integrates seamlessly with the Zoho CRM system, syncing user data and providing insights into user actions. This integration allows Skarn Associates to tailor their marketing efforts and provide targeted communications to both new and existing customers.

Enhancing Customer Experience and Operational Efficiency

Blumac Digital's tailored approach has provided Skarn Associates with a robust and user-friendly digital presence. By integrating a content-managed frontend website with a powerful backend dashboard system, we have delivered a solution that not only enhances customer experience but also streamlines internal operations and marketing efforts.